Associate Operations Coordinator - Onsite

Pay Rate: $21.33/hr.

Job Start Date - 8/13/26

Job End Date - 8/13/27

Job Description -

07:30-16:30 Monday - Friday

Contract only

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing

Monitor task boards and assigned email accounts to respond to customer and carrier requests

Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training

Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary

Validate and ensure the accuracy of load data in systems according to our client's and customer standards

Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High school diploma or GED

Previous customer service experience

Ability to work evenings and/or weekends (select roles only)

Preferred:

Bachelor's degree from an accredited college or university

Basic Proficiency in Microsoft Office Suite of programs

Previous customer service experience in a call center or similar environment

Demonstrated communication, prioritization, and time management skills

Prior work experience that required attention to detail and accuracy

Values a diverse and inclusive work environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.